Yes, we offer free shipping on all orders, regardless of the order amount. No minimum purchase is required to enjoy this benefit.

Free shipping is available for SUA and Europe.

However, some remote areas or certain international destinations may have additional charges. Please refer to our shipping policy for location-specific details.

Our free shipping uses standard shipping, which typically takes 5-15 business days for delivery.

Faster shipping options are available at an extra cost.

Yes, free shipping applies no matter what discounts or promotions you use, as long as your shipping address is within the regions where free shipping is offered.

We accept returns within 15-30 days of receiving your order. Items must be in unused condition, with all original packaging and tags intact. Please note that the return window depends on the specific product category.

Yes, we offer free returns on the first order for all new customers! For subsequent orders, standard return shipping fees may apply, depending on your location.

To start a return, visit our Refund Policy or contact our customer support at info@rubaso.com.

New customers returning their first order will receive a prepaid return label.

For other returns, the return shipping fee may be deducted from your refund.

Refunds are usually processed within 5-10 business days after we receive and inspect your returned item. The funds will be credited back to your original payment method.

If your item arrives damaged or defective, please contact us immediately with details and photos.

We’ll arrange a replacement or a refund, ensuring no cost to you.

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

You can modify or cancel your order within a limited time after placing it.

Please contact our customer service as soon as possible if you need to make changes.

Once the order is processed or shipped, changes or cancellations may not be possible.

You can check your order status by logging into your account and visiting the “My Orders” section, or by using the tracking link provided in your order confirmation email.

We accept major credit/debit cards, PayPal, and other secure payment options, depending on your location. All payment methods are securely processed.

Yes, once your order is successfully placed, you’ll receive a confirmation email with your order details and a receipt. If you don’t see it in your inbox, please check your spam or promotions folder.

If there’s any issue with your order—such as missing items, incorrect products, or damage—please contact our support team within [specific timeframe] so we can resolve it promptly.

Our products are crafted from high-quality materials and are sourced from trusted manufacturers located in Germany, France, Romania,China and Japan.

We ensure that every product meets our strict quality standards.

Each product page includes a detailed size guide to help you find the perfect fit. If you’re still unsure, feel free to reach out to our customer service team for personalized assistance.

Yes, we offer a warranty on select products. The warranty details and coverage period are listed on the individual product pages.

Please contact us if you need more information about specific product warranties.

Each product page includes care instructions to help you keep your items in the best condition. If you need additional care tips, our customer service team is happy to assist.

We do our best to ensure that the colors in our product images are as accurate as possible. However, slight variations may occur due to different screen settings and lighting conditions.

We pride ourselves on offering high-quality products and carefully curate every item in our store. Customer reviews and detailed product descriptions are available on each product page to help you make an informed decision.